Asus is recalling 10,000 motherboards after a manufacturing error resulted in at least ten cases of the motherboard overheating or melting.
The company is recalling the ASUS ROG Maximus Z690 Hero motherboards, with the part no. 90MB18E0-MVAAY0. The recall notice published by the Consumer Product Safety Commission (CSPC) says “a capacitor on the motherboard was installed in a reverse position which can lead to a short circuit, overheating or melting, posing fire and burn hazards”.
The CSPC is advising owners of the affected boards to stop using the device immediately and to consult the Asus website for details on how to return the product. Asus originally announced a voluntary recall of the motherboards at the end of last year.
The affected boards were sold at Best Buy and Micro Center stores in the U.S., as well as online through stores such as Amazon and Newegg. The affected models were on sale between October and December 2021, according to the notice.
“Affected units have a serial number that starts with MA, MB, and MC, which indicates the manufacture year in 2021,” the CPSC recall notice states. “The part number is located next to the 24-pin power connector on a white label on the bottom side of the motherboard and on the packaging.”
This Asus website provides further details on how to find the serial number and check if you have an affected unit.
The notice says that around 10,000 of the faulty units were sold.
In a statement, Asus said: “We would like to share with you that the U.S. Consumer Product Safety Commission (CSPC) has posted an official announcement regarding the old batch of Asus ROG Maximus Z690 Hero that may have been affected from October to December 2021. We recognized the issue and took immediate action to rectify it by removing the impacted products from the market to prioritize our consumer safety.”
“Note, the CSPC announcement is not news nor is it applicable to our newly reinstated inventory of Asus ROG Maximus Z690 Hero motherboards. Asus is committed to producing the highest quality products and the safety of our customers.”